If you didn’t include your reference number, your payment may be delayed because it needs to be matched manually. If your money hasn’t arrived after 3 business days, contact support with your payment details.
Why the reference number matters
Your reference number helps us quickly match your payment to your Go & Grow account.
When the reference number is included:
- Your payment is processed automatically
- The money is added to your account faster
If the reference number is missing:
- The payment must be matched manually
- This can delay processing
What should I do now?
If you’ve already made the payment:
- Wait up to 3 business days for the transfer to arrive
- Check that the payment was successfully sent from your bank
Still missing after 3 business days?
If your payment has not appeared in your Go & Grow account after 3 business days, please contact our Support team via the contact form.
To help us find your payment faster, include:
- A payment confirmation (e.g., bank statement or screenshot)
- Your name
- Payment details (amount, date, sending account)
Tip for next time 💡
Always include your reference number in the payment description to ensure your money is added quickly and automatically.