We've made some meaningful improvements to your Go & Grow experience, designed to make managing your investments simpler, more unified, and easier to navigate. Here's everything you need to know about what's changed and what stays exactly the same.
What's new and improved
A cleaner, more unified account experience
Your account interface has been refreshed to give you a simpler, more streamlined view of your investments. Everything is now in one place, making it easier to get a clear picture of your finances at a glance.
If you use Goals, you'll also notice that organizing and moving funds between your Goals is now a smoother, more intuitive process.
Your Go & Grow balance now shows the full picture
Previously, if you held manual investments, repayments and proceeds from those investments would appear in a separate Wallet balance, separate from your main Go & Grow balance. That split view is now gone.
Going forward, all repayments and proceeds from your manual investments will flow directly into your Go & Grow balance, giving you one consolidated view of your funds. No more switching between balances to understand where your money is.
As part of this simplification, the Wallet feature has been retired.
Please note: Funds previously held in Wallet could be withdrawn without a fee. Withdrawals from Go & Grow are subject to the standard €1 withdrawal fee. This applies to all Go & Grow withdrawals going forward.
Statements and investment data
The investments view within the statements section has been streamlined. You can still access and download your investment data and statements at any time directly from your account; nothing is lost, just reorganized for a cleaner experience.
What stays exactly the same
We know that changes can raise questions, so here's what hasn't changed at all:
- Your investments: all existing investments remain intact and unaffected.
- Your ownership rights: your ownership of and access to your funds are unchanged.
- Your investment data and statements: still fully accessible and downloadable from your account.
- Adding and withdrawing funds: you can continue to do both, just as before.
- Transferring manual investments to Go & Grow: if you hold manual investments and would like to transfer them, you can still do so through the portfolio transfer functionality on the Reports page.
Summary of changes at a glance
| Feature | Before | Now |
|---|---|---|
| Account interface | Separate views | Unified, simplified experience |
| Manual investment proceeds | Shown in Wallet balance | Shown in the Go & Grow balance |
| Wallet | Available as a separate balance | Retired |
| Goals management | Available | Easier fund organization |
| Statements & investment data | Accessible via investments view | Downloadable directly from your account |
| Withdrawal fee (from Go & Grow) | €1 standard fee | €1 standard fee (unchanged) |
Questions?
If you have any questions about these changes, our support team is happy to help. Reach out to us through the Help Centre contact form or via the chatbot.