Account verification usually takes 1–2 business days. If it’s taking longer, it’s likely because your verification is not fully completed or there is a temporary backlog.
How long does verification take?
When you sign up for a Go & Grow account, we need to verify your details before you can start investing.
In most cases, verification is completed within 1–2 business days.
Why your verification may be delayed
There are two common reasons why your verification might take longer:
1. Your verification is not complete
To verify your account, you must complete all three steps:
If any of these steps are missing or incomplete, we won’t be able to finish verifying your account.
2. Temporary processing delays
Sometimes, verification may take longer due to a higher number of requests.
If all your information is submitted correctly, our team will review your account as quickly as possible.
What should I do next?
- Double-check that you’ve completed all 3 verification steps
- Make sure you’ve uploaded all required documents and filled in all fields
Once everything is complete, verification usually takes around 1 business day.
Still waiting?
If it’s been more than 2 business days and your account is still not verified, please contact our Support team via the contact form.
We’ll take a closer look and help you resolve it as quickly as possible.